THE HEALTH AND WELL-BEING OF OUR GUESTS HAVE TOP PRIORITY FOR US!

• free cancellation up to 3 months before arrival
• 3 months to 1 month before the day of arrival – 40% of the total amount
• 1 month to 1 week before the day of arrival – 70% of the total amount
• 90% of the total amount in the last week

In the event of a lockdown, mandatory quarantine after your return trip or an official border or hotel closure, you can cancel free of charge, even at short notice.

We recommend taking out travel cancellation insurance!

The European travel cancellation insurance provides cover in the event that you as an insured customer cannot commence or have to break off the trip,

• because you get COVID-19 symptoms,
• because you are measured to have a high temperature, even if a later test result is negative,
• because you tested positive for COVID-19 without showing symptoms,
• because a close relative (*) or someone living in the same household is sick with COVID-19 and your urgent presence is required,
• because a close relative (*) in the same household is sick with COVID-19 and you therefore have to go into quarantine, or
• because you are unable to travel during your stay due to your illness and have to extend it. Here there is coverage within the scope of the involuntary vacation extension.
(*)
Relatives are spouses (or registered partners or partners living in the same household), children (step-, in-law, grandchildren, foster parent), parents (step-, in-law, grandparent, foster parent), siblings and brother-in-law / Sister-in-law of the insured person – in the case of a registered partner or partner living in the same household, their children, parents and siblings as well.

More information can be found HERE.

• We provide contactless disinfectant dispensers in all public areas
• Upon request, you can get a free mouth and nose protection at the reception
• Surfaces, doorknobs and lifts are disinfected several times a day
• Maintain a distance of at least 1 meter from other people outside your own group of visitors
• Wear mouth and nose protection in public areas
• The passenger lift may only be used alone or with an associated group of visitors
• Wash and disinfect hands several times a day with soap and water for at least 30 seconds

• We greet you warmly with a friendly smile and not, as usual, with shaking hands or a hug
• Room cards / key cards are disinfected prior to handover
• Online check-in before arrival
• Late arrival or on request, we can store your room cards in our key safe at the front door
• If possible, we ask you to pay contactlessly by bank transfer, EC card, Mastercard or VISA

Tyrolean tourism relies on certified security – and we are there: We are using the “SAFE SERVICE” learning app as a modern training tool for our employees for the winter season 2020/21. Our company has successfully completed the digital training on security topics such as protective measures, distance rules, hygiene or contactless customer experience.

We live SAFE SERVICE internally and know very well what our guests want in terms of security. We also consciously show SAFE SERVICE to the outside world and make it clear that we are a SAFE SERVICE company.

Further information: https://safe-service.tirol/

FOR OUR GUESTS | FOR US | FOR TYROL

• The sauna and infrared cabin may only be used alone or with an associated group of visitors
• Our wellness area is disinfected several times a day according to our COVID-19 cleaning schedule
• The opening times have not changed (16:00 – 20:00)
• On request we are happy to open for you at other times!

• All rooms are cleaned according to a special cleaning concept
• Our staff has been trained in special hygiene measures
• Bed linen and towels are disinfected with every wash

The mountain railways in Paznaun and Samnaun offer a comprehensive package of measures that enable relaxing and beautiful days of skiing. More information can be found here.

HERE you will always find the latest information about security measures in Kappl.